Reliable
German standards, no compromises
Professional support at German standards: careful, on schedule and traceably documented – held to the standard you would expect from a permanent employee.
Back office & assistance · remote for the DACH region
Professional support
at German standards.
Backed by a decade of professional experience, we take over back-office work and executive assistance for businesses in Switzerland, Germany and Austria.
Independent · Reliable · Digital
Not sure where you need relief? The needs analysis shows it – within one week.
Commercially trainedcompleted apprenticeship and long-standing professional practice
Independentyou delegate, we deliver – no constant follow-ups
Reliablea dedicated contact and clear agreements
Digitalfully remote, right inside your tools
About us
Don’t just process. Optimize.
Most service providers do what they are told. JOURLUTION first asks whether it should stay that way at all. That is exactly the difference to a virtual assistant paid by the hour: processes are questioned, not just administered.
Behind it stand a completed commercial apprenticeship and a decade of continuous, relevant experience in management, organization, back office, customer support and HR – across Europe, five of those years already fully remote. On top of that comes hands-on experience with a range of merchandise management systems from everyday e-commerce.
For most businesses, administration costs time and money. At JOURLUTION it is the other way around – precisely because processes are questioned instead of just worked through.
Process
Taken over in three steps.
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01
Intro call
30 minutes, no obligation. We look at your processes and tell you which package is realistic – or whether the needs analysis is the better first step.
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02
Onboarding
Usually a few hours in the first one to two weeks. Management handles your onboarding personally and records your processes and requirements in a working guide that you approve.
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03
Ongoing work
We work in your inbox and your systems, keep agreements reliably and document what we do. Scope adjustable monthly.
Why JOURLUTION
Predictable instead of fixed costs.
Personal
One dedicated contact
You work with one person who knows your business – solid commercial practice instead of rotating agents in a call center.
Independent
You delegate, we deliver
After onboarding we work independently within your guide. You do not have to keep explaining, checking or following up – questions only come up when they are truly necessary.
Digital
Fully remote, in your tools
We work directly in your inbox and your systems – no travel time and no on-site premises. Your documents stay where they belong: with you.
Testimonials
What clients say about working together.
“JOURLUTION convinces us with a combination that makes a real difference in everyday business: absolute reliability, strong initiative, a pronounced sense of responsibility, loyalty and consistently thinking along.”
“JOURLUTION does not wait for every single step to be specified; it recognizes the need for action independently, thinks processes further and supports us at all times in a solution-oriented way, even with short-notice or additional requirements.”
“With JOURLUTION we have found a partner we can rely on 100%.”
“We do not have to keep asking or checking; we know that our matters are handled reliably and professionally.”
“Tasks are not only completed on time and with care – JOURLUTION thinks ahead, identifies opportunities for optimization and supports us even when an additional solution is needed at short notice.”
Excerpts from the client reference letters dated 25 September 2026, translated from the German originals.
Service packages
Packages instead of timesheets.
You do not pay for individual hours but for an area of responsibility that we reliably take off your hands – from executive assistance to a complete back office. Communication in German and English is included.
Payable in CHFUSDEURPYG
Package
Back office
When administration takes time that your core business is missing.
Price on requestindividually quoted · monthly
- Your outgoing invoices go out on time, incoming payments are monitored
- Your calendar is coordinated – confirmations and reminders run without your involvement
- Your CRM is up to date at month-end, no dead records
- Management of the internal inbox: invoices, suppliers, internal notifications – no direct communication with your end customers
- Cancel monthly, no minimum term
- Scope: several hours per day within a weekly allowance – details in the intake call
Package
Executive assistance
When you want to concentrate on what truly moves your business forward – we take over the day-to-day in the background.
Price on requestindividually quoted · monthly
- Tailored to you: email triage & correspondence, calendar management & scheduling, meeting preparation and follow-up, research, coordination of external service providers, short reports
- Your task mix is defined in the intake call and can be adjusted at any time
- A dedicated, personal contact instead of changing faces
- Cancel monthly, no minimum term
- Scope: several hours per week within an individually agreed monthly allowance – details in the intake call
Package
Paraguay
Paraguayan paperwork, handled professionally: we take care of the formalities for you.
Price on requestindividually quoted
Request the Paraguay package- RUC registration (tax ID)
- Tax filing
- Temporary residency
- Permanent residency
- Administrative service, not legal advice
All packages are quoted individually by scope – after the no-obligation intro call you receive a concrete offer. Also possible on request: weekend and public-holiday availability (email) and languages beyond German and English. We work exclusively in writing: every agreement is documented and traceable.
Recommended first step
Measure first, then decide.
Before you commit, we record for one week which tasks in your business actually tie up time, and derive a well-founded recommendation from it – even if that recommendation is: no outsourcing yet. Every case is individual – this applies equally to your matters in Paraguay.
- One-week assessment – recurring tasks, inbox, scheduling and the actual time spent
- Evaluation report – with your relief potential and a draft of a working guide
- Concrete package recommendation – Back office or Executive assistance, with scope and reasoning
- Case analysis for Paraguay – which steps apply in your situation (RUC, taxes, residency), with an assessment of process and effort
Appointment
No-obligation intro call.
30 minutes. We look at your processes and tell you which package is realistic – or whether you need none yet.
Booking calendar is loading …
If the calendar does not appear, just send us a short message – we will find a time together.
Request a call by emailFrequently asked questions
What clients want to know before they start.
Something missing? Write to us – we reply within one business day.
How quickly do you respond?
We answer inquiries sent through the website within one business day. For ongoing packages we agree binding response times with you in the intake call.
What happens during the needs analysis?
For one week we record which recurring tasks, inbox content and scheduling processes tie up time in your business and how much effort they actually take. You receive an evaluation report with your relief potential, a draft of a working guide and a reasoned recommendation on whether Back office or Executive assistance suits you – and at what scope. For matters concerning Paraguay we also analyze your individual case.
What do the packages cost?
We quote individually by scope. After the no-obligation intro call you receive a concrete offer. You can pay in CHF, USD, EUR or PYG.
Can I cancel monthly?
Yes. The Back office and Executive assistance packages can be adjusted and cancelled monthly, with no minimum term. The Paraguay package is agreed per project.
What does the Paraguay package include?
We handle the RUC registration, the tax filing and the applications for temporary and permanent residency in Paraguay. Every case is individual: we first analyze your starting situation and then agree scope and price with you. This is an administrative service, not legal advice.
Do you work in writing or also by phone?
We deliberately work in writing – every agreement is documented and traceable that way. We coordinate appointments and external service providers when needed. Communication in German and English is included in every package.
How does onboarding work?
Usually a few hours within the first one to two weeks. Management handles your onboarding personally and records your processes and requirements in a working guide that you approve.
How is billing handled, and is VAT charged?
The service is provided by JOURLUTION LLC in Florida. For clients in the DACH region, invoices are issued net of foreign VAT under the reverse-charge mechanism; the recipient accounts for the tax. Payable in CHF, USD, EUR and PYG.
Do you work in our systems?
Yes. We work in your inbox and your tools, including Salesforce, Shopify, Amazon Seller Central, Business Central, JTL merchandise management, Tradebyte, Slack and MS 365.
Contact
Tell us what is falling behind.
We reply within one business day. Prefer direct contact: hello@jourlution.com
- Availability
- Mon–Fri, reply within 24 hours.
- Prefer to talk?
- Book a 30-minute call instead of writing.